Remember to say thank you...


We all do lots of things each day throughout our careers. Some are our basic duties while others are far more than that; but all should be praised by supervisors attuned to catching people doing things right. I recently booked a ticket online with one of the major airlines (not Southwest). My plans changed and I tried to change my tickets online, and the search came back with an additional cost of $1100.00 (the original ticket was $800). That didn’t seem right so I dialed their reservation number and a recording told me they were experiencing heavy volumes and if my travel wasn’t in the next 72 hours I should hang up and call back closer to my travel date; and because of Covid-19, it said, the wait times would be up to 4 hours.  I couldn’t believe that, so I opted to wait, doing other things in the meantime, and finally hanging up after 3+ hours. That was unreal, so the next day I tried again, with the same results. I really needed to change my tickets, so I drove more than 2 hours to the nearest airport and told the ticket agent my story; she made a call and after 2 minutes told me it was all taken care of. Just like that. No hassle, no extra charges. After all I’d been through to change this ticket, that was like a miracle. I was dumbstruck and couldn’t stop thanking her. She smiled sheepishly and said how nice it was to be able to do her job and not get yelled at. I guess life as a service employee is like that these days. Remember to thank people for the miracles, big and small, they perform today.

 

Walter Whitman (1819 – 1892): American poet, essayist, and journalist