Practice makes perfect...

There are lots of management training courses available: some are offered onsite, and a growing number are online. And while all promise improved skills and performance for those taking the courses (let’s call them learners), that rarely happens without a follow-up regimen of practice and review. With that, practice becomes and additional learning method that includes rehearsing a behavior over and over, or engaging in an activity again and again, for the purpose of improving or mastering it. In my experience, this happens best when the learner’s supervisor actively reviews the material with them, and then assigns, oversees, and reviews the exercises that have been assigned to them, provides coaching to help them fully understand it, and then measures their resulting level of competence with the course material. And because most supervisory training do not include a supervised practice component the resulting performance often fails to achieve the expected results. Develop a simple follow up process to go along with your supervisory training programs and then show the managers of those taking these courses how and why to use them. This kind of oversight, coaching and review closes the feedback loop and enhances the chances for real improvement. Include practice and coaching in your supervisory training programs today.


Malcolm Gladwell (born 1963): English-born Canadian journalist, author, and public speaker