Make someone's day today - say "Thank You"...


I’m often asked what’s the hardest job in the hospitality industry: unequivocally, it’s housekeeping. When asked whether they make their own beds every day, most people might semi-seriously say “no – I’m only going to get back in it tonight”.  So, you can imagine how hard it is making 14 or more beds every day, and cleaning that many bathrooms and parlors and mirrors and carpets and more. The standards housekeepers in many hotels meet every day are often much higher than we set for ourselves at home. The ranks of this mostly taken-for-granted team are filled with professionals who work hard, have a lot of pride, and rarely get the respect and appreciation they deserve. It’s like doing spring cleaning every day: try that and you’ll quickly realize that housework (or cleaning hotel rooms), if you do it right, is really hard work… not that it will kill you, but it sure feels like it could. Think about this the next time you stay in a hotel: these behind-the-scenes professionals make your day and stay that much better by their tireless efforts. If you see them in the hall, say thanks; and when you check out, leave them a tip. Make their day.

Erma Bombeck (1927 – 1996): American humorist and newspaper columnist