Reach for the starts....


Several of my clients have adopted a strategy of continuous improvement – often referred to as CIP - to enhance products, services, or processes. Their efforts seek "incremental" improvement over time or "breakthrough" improvement all at once: either way they involve change. Some organizations are hesitant to tinker with what they do or produce because, for them, good is often good enough. The problem is that no matter how good anything is, circumstances change, new competition arises, and attrition and new ideas affect performance… and no matter how good you are or how much you’ve achieved, you must set your sights on what’s better or next. When done right, CIP promotes engagement, provokes innovation, and produces leading edge strategies. Right, in this context, means having a well-documented plan, making sure everyone is included in the process, and communicating well and often. If you want to be the best, and remain the best, challenge your team to set their sights on higher goals today.

Jessica Savitch (1947 – 1983): American television news presenter and correspondent