Don't be afraid of new ideas...


client was experiencing high turnover. I asked how selective they were in hiring: they answered they offered jobs to everyone that applied (because anyone was better than no one). I asked if they made new employees attend an orientation before starting work: they answered there was no time (they needed someone to start immediately).  I asked if they trained their new employees: they said there was no need (they could learn by watching and asking co-workers). I asked why: they answered because it has always been done that way. I guess they were too close to the problem to see the need to try a new approach. So, I tell them: talk to a few applicants before hiring so you can get the one with the best attitude, start new hires off on the right foot with an orientation that explains the basics they’ll need to begin work, and train them so they understand what’s expected. If the things you’ve always been doing aren’t working, try something new today.

Charles Franklin Kettering (1876 – 1958): American inventor, engineer, businessman, and the holder of 186 patents