Recognize individual effort....


All those billboards and ads for personal injury and class action lawyers play on our fears of being wronged or left out; in the hospitality business there’s been a decades-long drive towards tip pooling: everyone wants an equal cut of everything; and businesses often give all employees the same cost of living increase versus some form of merit pay. Historically, service employees earned their own tips based on the way they performed: that certainly motivated the individual, but might have also created jealousies. As consumers, we want to motivate and reward good service; as bosses we want to recognize and promote outstanding performers; and as people, we appreciate individual effort, personal commitment and excellence. There are times and places for all of us to join in common efforts, but the greatest examples of the human spirit are often found when an individual person realizes his or her own responsibilities and acts accordingly.  Recognize individuals and their efforts today.

Dorothy Sayers (1893 – 1957): English crime writer and poet, and student of classical and modern languages