Live your values.....

  
The flight attendants on Southwest Air practically sing the safety message: they love where they work and it shows in what they do. The cooks and servers at Panda Express actually smile when working and taking care of customers: the owners stress the importance of the company’s culture and it shows. The owner of The French Bakery in Las Vegas loves his employees: it’s no wonder they love what they do. As we begin 2019 here, it’s worth mentioning again that employee satisfaction drives customer satisfaction, and that both together drive revenues and profitability. So many companies still think it’s their location, products or marketing that ensure success, but it’s been proven time and again that it’s the employees – their engagement, enthusiasm and energy – that attract and retain customers. There can be no happiness or success if the things we believe in are different from the things we do. Our values are important: they should be reflected in our handbooks andin the way we actually treat each other. There’s no substitute for good employee relations and that starts with living your values every day.

Dame Freya Madeline Stark (1893 – 1993): Anglo-Italian explorer and travel writer