Continuous improvement is everyone's responsibility....


Companies often ask me to audit and re-write their policies: they think this is a one-time exercise when in fact these are often subject to revision as things change.  They want these to be perfect and forget that perfection is the enemy of progress: in projects like these, try to adhere to the 80/20 rule and get done as much as I can reasonably accomplish, plan to regularly review your work, update it as needed, and commit to a process of continuous refinement, and keep things from getting outdated. Nothing would ever get done if you waited until no one could find fault with it. And even though this seems tedious and unending, it’s a great way to get employees engaged in the things that relate to their work: when they have a say in the things that happen at work they are more apt to remember and follow them. Make your employees own the things that affect them today.

John Henry Newman (1801 – 1890): Theologian and poet, first an Anglican priest and later a Catholic priest and cardinal